The rise of digital services and increased connectivity will continue to drive emerging trends in business travel. With the wealth of data, preferences, travel endorsements and the travel industry understanding of e-commerce and technology, experts can now predict different trends in business travel. Here are a few predictions for business travel you should watch out for in 2017.
- Increase in travel technology
Not all airports have scanners to recognize boarding passes, and this is going to change in the course of 2017. Every business traveler wants the convenience that comes with business trips, and this means going for airlines with more tech-savvy, quicker and efficient service delivery. It also means less profit for airlines that require printing boarding pass. That said, hotels and airlines will continue to build and improve mobile applications in a bid to simplify check-ins and bookings.
- Divergent brand choices
Travelers who once chose a single airline and hotel are now looking for more options. It isn’t in their best interest to stick to a single brand when others are offering more perks and options. Also, travelers are more focused on hotels and airlines that work best for them as compared to those that offer services which do not suit their preferences. For instance, booking companies and airlines are now collecting information from their users as a way to improve the overall experience. With the availability of such information, there is likely an increased customer satisfaction rate.
- Integration of new technology
Virtual reality has the capability of changing the way business operates. The emergence of augmented and virtual reality is on the verge of permeating into different aspects of our lives including travel. One such technology is the use of robotics. Some hotel brands have introduced robot butlers. Such robots are used to deliver items such as snacks and toiletries to the guest rooms increasing efficiency in operations and reducing staff costs. This shows that there is potential for the travel industry to create both engaging and positive customer experience for business travelers.
- Demand for more and better amenities
A potentially large number of business travelers are now more concerned on add-ons that will make them more comfortable compared to traditional luxuries such as in-house restaurants, minibars, and room services. For instance, the inclusion of an office space, meeting room or an on-site gym makes a huge difference to many business travelers.
- Convenience in travel
It is expected that niggles concerning roads will be minimized through the use of technology. For example, through the use of travel applications, people will able to travel faster by avoiding congested roads. Travelers will also able to identify shorter routes to their destination. Through the technology of instant messaging will make customer service easier and more effective; individuals will get their preferences well catered for and personal problems solved within the shortest time.
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