Safety must be the top priority in the industry of ground transportation. It is necessary that in this kind of business, passengers’ safety is the leading principle. You have to guarantee that your customers, your employees and everyone that comes in contact with your business will be safe. To achieve this objective, you’ll have to provide a plan with clear and well-constructed steps.

You need to carefully select your chauffeurs and make sure that your fleet is adapted to fulfill the most demanding requirements. These are the first steps to take in order to improve and expand your business.

Concierge Limousine is committed to supplying business travelers with the best quality car service in Southern California. With top-quality services like: meetings or events coordination and airport transportation, we maintain our loyalty towards our clients and respect our promises – The Safety Promise. Our outstanding fleet will be at your disposal.

At the 2016 GBTA Convention in Denver, Kevin Iwamoto spoke on duty of care for meetings and events. Senior Consultant at GoldSpring, Mr. Iwamoto expressed his concerns about what duty of care should mean and about the onsite planning responsibilities of event and meeting leaders.

Below you will find some of the best practices that have been analyzed during this session:

An emergency response plan for international travel that covers all contingencies, including natural disasters, political unrest, and military action, should be established. It is our obligation, our duty to safely bring home every contractor and employee we sent abroad to carry out our corporate mission. Also, your company’s plan has to include your key suppliers.

Be assured that your third-party risk management partner (e.g., iSOS, iJet, venues, travel management company) can offer services to all types of travelers (volunteers, other non-employees or staff) and sort by group for accurate tracking and reporting needs. If travelers book a visit to a mid-to high-risk area, a pre-trip “know before you go” feature should also be included.

Your travelers must benefit from a good communication strategy. The plan should be kept as simple as possible so that everyone knows what to do in case of an emergency. Keep information on your mobile or laptop as a static document so it can be used without Internet access. It’s a good idea to use one main link to gain quick access to protocols so there’s no need for multiple other links or phone numbers.

Keep your travelers educated and use smart communications, special alerts, policies and web pages.

Establish a good connection with your travelers and make sure that they understand relevant details such as a rescheduled trip or the possibility that the airlines take over their flight reservations. The integrity of the booked information is interconnected with the traveler-tracking program. When not reported to the responsible manager, changes to itineraries can seriously affect the ability to be productive.

Expect the unexpected. The international travel isn’t regular business. The traveler must know what  are his options in case of an emergency and make sure that insurance coverage and other essential services are available. Advisory communications and pre-trip planning are also important.

Secure your financial means for the trip so that you can acquire hotel rooms, plenty of tickets, charter flights or other last minute preparations in case of guest mass evacuation.

Your team is important. When it comes to risk management and responsibility, all members should be involved – travel, security, senior management, human resources or risk staff; they are all required. You should also find the best solution that incorporates all your travelers’ needs while emphasizing that every person in that firm (from top management to an ordinary employee), is responsible for the safety and the well-being of his travelers. Any changes of status or emergency situations must be brought immediately to everyone’s attention. Make sure that all staff contact information is correct and kept up-to-date with regularity.

We determined that Duty of care in today’s world is not a “nice to have,” it is a must-have.

Meetings & Conventions Magazine displayed this article on September 28, 2016. For more information, click here.

Since 1985, Concierge Limousine Inc. has never failed its customers. We are proud to be a trusted ground transportation provider and we plan never to break a promise. Customer safety and care are our top priorities.

Browse our Safety and Security rules and our services with care. You can call us whenever you need transportation. We guarantee you will be satisfied with our services.

Also published on Medium.